Guest Service Agent

Peachtree Group Hospitality Management; Forney (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group seeks a Guest Service Agent to warmly welcome guests, process check-ins and check-outs, secure payments, and verify billing with accuracy, all while upholding brand standards and delivering timely, professional service. You will assist guests with reservations and requests, anticipate needs, and provide creative solutions to ensure satisfaction.

The role supports work-life balance with a strong benefits package including health, retirement, paid time off, and employee assistance.

Qualifications

• Processing check-ins and check-outs with accuracy.
• Securing payments and verifying billing.
• Assisting guests with reservations and requests in a friendly, professional manner.

Responsibilities

• Assist guests with reservations and requests.
• Maintain high standards of quality and brand compliance.
• Collaborate with team to ensure guest satisfaction.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Travel Required

No .

Equal Opportunity Employer
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