Guest Experience Specialist

Peachtree Group Hospitality Management; Rockwall (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group Hospitality Management in Rockwall, TX seeks a Guest Service Agent to handle check-ins/check-outs, secure payments, and assist guests with reservations and requests in a friendly, professional manner. You will uphold brand standards to ensure guest satisfaction and anticipate guest needs for creative solutions.

The position offers a comprehensive benefits package including medical, dental, vision, disability, and life insurance, plus a 401(k) retirement match.

Qualifications

• 1 year of guest service or hospitality experience.
• Equal Opportunity Employer notification of rights under federal employment laws.

Responsibilities

• Process check-ins and check-outs with accuracy and courtesy.
• Secure payment and verify/adjust guest billing as needed.
• Assist guests with reservations, requests, and special accommodations.

Job description

Peachtree Group Hospitality Management in Rockwall, TX seeks a Guest Service Agent to handle check-ins/check-outs, secure payments, and assist guests with reservations and requests in a friendly, professional manner. You will uphold brand standards to ensure guest satisfaction and anticipate guest needs for creative solutions.

The position offers a comprehensive benefits package including medical, dental, vision, disability, and life insurance, plus a 401(k) retirement match.