Guest Service Agent

Peachtree Group Hospitality Management; Sacramento (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid holidays

Paid time off

Transit stipend

Employee Assistance Program

Job summary

Peachtree Group is seeking a passionate Front Desk professional to shape the first impression of guests at our hotel portfolio. You will greet guests, manage check-ins and check-outs, and handle reservations, delivering warm and efficient service.

Responsibilities include securing payments, verifying billing, processing adjustments, responding to inquiries, and providing accurate information about services and local attractions. A positive, guest-first approach is essential.

Qualifications

• Positive, problem-solving mindset focused on guest satisfaction.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Experience in customer service or hospitality preferred.
• Proficiency in using hotel management software is a plus.

Responsibilities

• Greet and assist guests with check-ins/outs and reservations.
• Secure payments, verify billing, and process adjustments.
• Handle guest inquiries, requests, and concerns promptly.
• Provide information about hotel services, amenities, and local attractions.
• Maintain high-quality service standards to enhance guest satisfaction.
• Anticipate guest needs and propose creative solutions.
• Uphold brand standards and company policies at the front desk.

Skills

Problem-solving mindset

Communication skills

Multitasking

Customer service experience

Hotel software knowledge

Tools

Hotel management software

Job description

• Pay or shift range: $19 USD to $20.50 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Guest Services
• Full-Time
• Requisition #: GUEST019811

Description

Pay: $19-$20.50 per hour

Peachtree Group is a privately held, fully integrated real estate investment management, lending, and servicing platform. The company owns, operates, manages, and develops hotels and invests in hotel- and other commercial real estate-related assets throughout the United States. Through its affiliate, Peachtree Group Hospitality Management, Peachtree manages the performance of 100+ hotels across 27 brands with 14,000+ rooms in 26 states.

We are seeking a passionate and dedicated professional to join our Front Desk team in shaping the first impressions of our guests.

Key Responsibilities:

• Greeting and assisting guests with check-ins, check-outs, and reservations in a warm and efficient manner.
• Secure payments, verify billing details, and process adjustments as needed.
• Handle guest inquiries, requests, and concerns promptly and professionally.
• Provide accurate information about hotel services, amenities, and local attractions.
• Maintain high-quality service standards to enhance guest satisfaction.
• Anticipate guest needs and implement creative solutions to exceed expectations.
• Uphold brand standards and company policies while ensuring a welcoming and well-organized front desk environment.

Qualifications:

• A positive, problem-solving mindset with a passion for guest satisfaction.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Experience in customer service or hospitality preferred.
• Proficiency in using hotel management software is a plus.

Pay and Benefits:

Pay Rate: $20.50/hour

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include a transit stipend and access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.