Guest Service Agent

Hampton Inn & Suites Austin University Capitol; Austin (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Hampton Inn & Suites Austin University Capitol is seeking a Guest Service Agent to welcome guests, process check-ins/outs, secure payment, verify and adjust billing, and assist with reservations and requests in a friendly, professional manner.

The role emphasizes anticipating guest needs, exceeding expectations, and maintaining brand standards to deliver exceptional service at our on-site property in Austin, Texas.

Qualifications

• Processing check-ins/outs and securing payment.
• Verifying and adjusting guest billing and assisting guests with reservations and requests.
• Maintaining brand standards and delivering exceptional guest service.

Responsibilities

• Process guest check-ins/outs and secure payment.
• Verify and adjust guest billing and assist with reservations and requests.
• Anticipate guest needs and provide friendly, professional service.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
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