Guest Service Agent

Peachtree Group; Austin (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays and Paid Time Off

Employee Assistance Program

Job summary

AC Hotel Austin Hill Country in Austin, TX is seeking a Guest Service Agent to warmly welcome guests, handle check-ins and check-outs, process payments, and assist with reservations and guest requests while upholding brand standards.

We offer a comprehensive benefits package including medical, dental, vision, disability, and life insurance, a generous 401(k) match, paid holidays and time off, plus employee assistance programs. Equal Opportunity Employer.

Responsibilities

• Process check-ins/outs
• Secure payment and verify/adjust billing
• Assist guests with reservations and requests
• Anticipate guest needs and exceed expectations
• Follow brand standards

Job description

AC Hotel Austin Hill Country

7415 Southwest Pkwy

Austin, TX 78735, USA

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.