Hotel Guest Service Agent / Front Desk

Peachtree Group; McKinney (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Staff Fund

Job summary

Peachtree Group at the AC Hotel McKinney is seeking a Guest Service Agent to manage check-ins and check-outs, secure payment, verify and adjust billing, and help guests with reservations and requests in a friendly, professional, and timely manner.

This role upholds brand standards, anticipates guest needs, and delivers creative solutions to ensure a superior guest experience while supporting the hotel's service culture and teamwork.

Job description

The Guest Service Agent at the AC Hotel McKinney is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.