Guest Service Agent

Hyat; Glendale (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

Disability & Life Insurance

401(k) Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group is seeking a Guest Service Agent to welcome guests, process check-ins and check-outs, and assist with reservations and requests. You will ensure payment is secured and billing is accurate while upholding brand standards and delivering professional, timely service.

The role emphasizes anticipating guest needs, offering creative solutions, and maintaining high quality to exceed expectations and ensure guest satisfaction.

Job description

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursued to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.