Guest Service Agent

Home2 Suites Dallas Downtown; Dallas (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) matching

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Assistance Program and Fund

Job summary

Home2 Suites Dallas Downtown is seeking a Guest Service Agent to manage check-ins and check-outs, process payments, and assist guests with reservations and requests in a friendly, professional manner.

The role emphasizes high service quality, anticipating guest needs, and delivering solutions that align with brand standards to ensure satisfaction.

Responsibilities

• Process check-ins and check-outs in a friendly, professional, timely manner.
• Secure and verify guest payments and adjust billing as needed.
• Assist guests with reservations, requests, and inquiries.
• Anticipate guest needs, exceed expectations, and provide creative solutions.
• Adhere to brand standards and deliver high-quality service.

Job description

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.