Guest Service Agent

Homewood Suites Nashville Vanderbilt; Nashville (TN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Fund

Job summary

Homewood Suites Nashville Vanderbilt is seeking a Guest Service Agent to handle check-ins and check-outs, process payments, verify billing, and assist guests with reservations in a friendly, professional, and timely manner.

The role focuses on anticipating guest needs, exceeding expectations, and upholding brand standards to ensure guest satisfaction, with a comprehensive benefits package including medical, dental, vision, disability, life insurance, a 401(k) match, Paid Holidays and PTO.

Job description

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
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