Guest Service Agent

Hampton inn delray beach; Delray Beach (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

The Hampton Inn Delray Beach is seeking a Guest Service Agent to warmly welcome guests, process check-ins and check-outs, handle payments, and verify bill accuracy while upholding brand standards. You will anticipate guest needs, assist with reservations and requests, resolve issues promptly, and provide professional, friendly service designed to ensure a memorable stay for every guest.

The ideal candidate thrives in a fast-paced environment, demonstrates attention to detail, and works as part

Qualifications

• Experience in hospitality or front desk operations preferred.
• Strong interpersonal and communication skills.
• Ability to handle payments and verify billing with accuracy.

Responsibilities

• Process check-ins and check-outs with guests.
• Secure payments and verify billing accuracy.
• Assist guests with reservations and requests in a professional manner.
• Uphold brand standards and provide high-quality service.

Skills

Customer service

Cash handling

Payment processing

Reservations assistance

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.