Guest Service Agent

Tru by Hilton Huntsville; Huntsville (AL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) match

Paid Holidays

Paid Time Off

Employee Assistance Program

Life Insurance

Job summary

Tru by Hilton Huntsville is seeking a friendly Guest Service Agent to manage check-ins and check-outs, secure payments, and verify billing while delivering warm, professional hospitality.

You will assist guests with reservations, respond to requests, and uphold brand standards to ensure a smooth, welcoming experience.

Qualifications

• Experience handling guest check-ins and check-outs.
• Ability to secure payments and verify billing.
• Provide reservations assistance and respond to guest requests.

Responsibilities

• Process check-ins/check-outs with a friendly, professional attitude.
• Secure payment and verify/adjust billing as needed.
• Assist guests with reservations and requests while upholding brand standards.

Skills

Guest service

Cash handling

Reservations support

Job description

Tru by Hilton
7026 Cabela Dr NW
Huntsville, AL 35806, USA

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.