Guest Service Agent

Platinum Coastal Group; Austin (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

Platinum Coastal Group in Austin, TX, is seeking an entry-level Guest Services Associate to create a smooth guest experience from arrival through departure. This on-site role involves greeting guests, assisting with reservations, arrivals, and departures, and handling special requests with professionalism.

You will coordinate with hotel or venue teams, respond to concerns, and learn quickly in a busy environment.

Qualifications

• Greet guests and provide attentive in-person assistance.
• Support reservations, arrivals, departures, and special requests.
• Respond professionally to concerns and identify appropriate solutions.
• Communicate guest needs to relevant hotel or venue teams.

Responsibilities

• Greet guests and provide attentive in-person assistance
• Support reservations, arrivals, departures, and special requests
• Respond professionally to concerns and identify appropriate solutions
• Communicate guest needs to relevant hotel or venue teams

Skills

entry-level

training

teams

Job description

WORK ARRANGEMENT
ON SITE
INTERACTION
Frequent face-to-face guest contact
This entry-level role creates a smooth guest experience from arrival through departure while resolving questions and coordinating service requests.

• Greet guests and provide attentive in-person assistance
• Support reservations, arrivals, departures, and special requests
• Respond professionally to concerns and identify appropriate solutions
• Communicate guest needs to relevant hotel or venue teams

What Matters Most
A strong fit is personable, dependable, composed in busy environments, comfortable starting conversations, attentive to details, and motivated to create a positive guest experience. Prior hospitality experience can be helpful, but many employers provide training for entry-level hires.
Skills: entry-level,training,teams