Guest Service Agent

Platinum Coastal Group; Union City (NJ); On-site; USD 28,000 - 36,000; Full time

Job summary

Platinum Coastal Group is seeking a friendly on-site guest services associate to welcome guests, assist with inquiries, and coordinate service requests from arrival to departure.

The role emphasizes attentive guest service, teamwork, and effective communication in a busy setting. Prior hospitality exposure is helpful, but training is provided.

Qualifications

• Entry-level hospitality experience preferred but not required.
• Strong communication and interpersonal skills are essential.
• Ability to work in a fast-paced environment and collaborate with teams.

Responsibilities

• Greet guests and provide attentive in-person assistance.
• Support reservations, arrivals, departures, and special requests.
• Respond professionally to concerns and identify appropriate solutions.
• Communicate guest needs to relevant hotel or venue teams.

Skills

Guest service

Communication

Teamwork

Job description

WORK ARRANGEMENT

ON SITE

INTERACTION

Frequent face-to-face guest contact

This entry-level role creates a smooth guest experience from arrival through departure while resolving questions and coordinating service requests.

• Greet guests and provide attentive in-person assistance
• Support reservations, arrivals, departures, and special requests
• Respond professionally to concerns and identify appropriate solutions
• Communicate guest needs to relevant hotel or venue teams

What Matters Most

A strong fit is personable, dependable, composed in busy environments, comfortable starting conversations, attentive to details, and motivated to create a positive guest experience. Prior hospitality experience can be helpful, but many employers provide training for entry-level hires.

Skills: entry-level,training,teams