Guest Service Agent

Platinum Coastal Group; St. Louis (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level, on-site Guest Services Associate to greet guests and provide attentive in-person assistance from arrival to departure.

You will support reservations, arrivals, departures, and special requests, responding professionally to concerns and coordinating with hotel or venue teams to ensure smooth service. Training will be provided, and the role suits personable individuals who thrive in active settings.

Qualifications

• Entry-level position requiring strong communication and customer service skills.
• Ability to handle busy environments with composure.
• Willingness to learn and follow training.

Responsibilities

• Greet guests and provide attentive in-person assistance
• Support reservations, arrivals, departures, and special requests
• Respond professionally to concerns and identify solutions
• Communicate guest needs to hotel or venue teams

Skills

Greet guests

Reservations support

Guest inquiries

Communication

Job description

WORK ARRANGEMENT

ON SITE

INTERACTION

Frequent face-to-face guest contact

This entry-level role creates a smooth guest experience from arrival through departure while resolving questions and coordinating service requests.

• Greet guests and provide attentive in-person assistance
• Support reservations, arrivals, departures, and special requests
• Respond professionally to concerns and identify appropriate solutions
• Communicate guest needs to relevant hotel or venue teams

What Matters Most

A strong fit is personable, dependable, composed in busy environments, comfortable starting conversations, attentive to details, and motivated to create a positive guest experience. Prior hospitality experience can be helpful, but many employers provide training for entry-level hires.

Skills: teams,training,entry-level