Guest Services Representative

Platinum Coastal Group; Florida; On-site; USD 17,000 - 22,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level, in-person guest services associate to welcome guests, explain amenities, and guide visitors through available services at our on-site desk.

You will handle routine questions, document guest interactions, and coordinate follow-up, with training provided for entry-level hires in a busy hospitality environment.

Qualifications

• Friendly, personable demeanor and strong communication skills.
• Hospitality entry-level experience is helpful but training is provided.

Responsibilities

• Provide friendly, timely assistance at a guest-services desk or service area
• Explain amenities, policies, activities, and available services
• Handle routine questions and complex concerns when needed
• Document guest interactions and coordinate follow-up

Skills

customer service

guest services

communication

entry-level

Job description

Position snapshot: This entry-level position supports guests face to face by providing information, resolving routine concerns, and connecting them with the right services.
IN-PERSON HOSPITALITY ROLEThis is an on-site hospitality role with regular face-to-face interaction with guests, visitors, clients, attendees, members, or coworkers. It is not a remote position.
A Typical Shift May Include

• Provide friendly, timely assistance at a guest-services desk or service area
• Explain amenities, policies, activities, and available services
• Handle routine questions and handle complex concerns when needed
• Document guest interactions and coordinate follow-up

A strong fit is personable, dependable, composed in busy environments, comfortable starting conversations, attentive to details, and motivated to create a positive guest experience. Prior hospitality experience can be helpful, but many employers provide training for entry-level hires.
Skills: entry-level,customer,customer service