Security & Guest Experience Ambassador

Live! Casino & Hotel Maryland; Philadelphia (Philadelphia County); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive health coverage

Free basic life insurance

Retirement savings with company match

Tuition reimbursement

Free parking

Free food and discounted meals

Job summary

Live! Casino & Hotel Maryland seeks a Security Ambassador responsible for ensuring the safety of guests, team members, and assets. This role includes welcoming guests, managing ID checks, and addressing customer inquiries.

The ideal candidate will have strong customer service skills, the ability to multitask, and enjoy a dynamic work environment. Comprehensive health coverage, retirement savings, and career advancement opportunities are part of the perks offered.

Qualifications

• Zero to two years in security with a focus on guest service (preferred).
• Ability to comply with all state gaming regulations.
• Ability to perform duties under frequent time pressure.

Responsibilities

• Greet guests with a smile and a warm welcome.
• Check ID cards of guests entering the casino.
• Notify supervisor of any unusual events.
• Respond to medical or fire emergencies.
• Control traffic congestion in valet and parking areas.

Skills

De‑escalation skills

Good customer service skills

Ability to multitask

Alertness at all times

Ability to read/write memos and reports

Ability to answer telephones professionally

Education

High school diploma or GED equivalent (preferred)

Job description

Live! Casino & Hotel Maryland seeks a Security Ambassador responsible for ensuring the safety of guests, team members, and assets. This role includes welcoming guests, managing ID checks, and addressing customer inquiries.

The ideal candidate will have strong customer service skills, the ability to multitask, and enjoy a dynamic work environment. Comprehensive health coverage, retirement savings, and career advancement opportunities are part of the perks offered.