Guest Safety & Security Ambassador

Live! Casino & Hotel Louisiana; Bossier City (LA); On-site; USD 19,000 - 25,000; Full time

Job summary

Live! Casino & Hotel Louisiana in Bossier City is seeking a Security Ambassador to ensure guest and team member safety while delivering top-notch service. You will greet guests, check IDs, explain rules, and handle incidents with professionalism.

The role requires vigilance, strong communication, and the ability to work in a fast-paced casino-hotel environment. Prior security experience and a valid driver’s license are preferred.

Qualifications

• Ability to write reports.
• Ability to use a telephone properly.
• Ability to read and understand memos.
• Ability to multi task.
• Good customer service skills.
• Must have a valid driver's license.
• Ability to perform duties under frequent time pressure in an interruptive environment
• Ability to be alert at all times.
• Dexterity will be required to perform day to day activities and during an emergency.

Responsibilities

• Greet guests with a smile and a warm welcome
• Check ID cards of guests entering the casino and hotels. Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited items
• Explain the rules, regulations and code of conduct for the casino and hotels
• Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries
• Assist with customer disputes, intoxicated subjects, criminal matters and traffic control
• Resolve complaints within scope of authority; otherwise refer to management
• Notify supervisor, manager, surveillance and/or Casino and Hotel Operations Manager of any unusual events, incidents or crimes
• Respond to medical or fire emergencies, such as sick or injured guests.
• Operate the Security Dispatch Office and communicate via two-way radio and telephone as required
• Man the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilities
• Monitor guest and team member passage in and out of restaurants and gaming areas
• Control traffic congestion in the valet and parking areas
• Write and investigate first reports of injury
• React to guests and team member incidents and accidents
• Assist in transporting money, chips, tokens, and markers
• Responsible for checking for and reporting safety hazards
• Ensure the safety and security of all guests and team members
• Other duties as assigned

Skills

Report writing

Telephone etiquette

Reading memos

Multi-tasking

Customer service

Driver's license

Time management under pressure

Situational awareness

Dexterity

Education

High school diploma or GED

Job description

Live! Casino & Hotel Louisiana in Bossier City is seeking a Security Ambassador to ensure guest and team member safety while delivering top-notch service. You will greet guests, check IDs, explain rules, and handle incidents with professionalism.

The role requires vigilance, strong communication, and the ability to work in a fast-paced casino-hotel environment. Prior security experience and a valid driver’s license are preferred.