Concierge

Elegance Senior Living; Arkansas; On-site; USD 17,000 - 22,000; Full time

Job summary

Elegance Senior Living is seeking a front desk/concierge team member to welcome residents and visitors. Greet callers, assist with inquiries, and direct guests in a courteous, professional manner.

The role includes monitoring the lobby, handling mail and packages, assisting with resident documentation and programming, and upholding company policies in daily operations.

Responsibilities

• Proactively assists residents, families, visitors, and team members with questions or problems resulting in a positive experience.
• greet all visitors and answer incoming calls in a professional and respectful manner.
• Monitors entry area for visitors and guests, greets, and directs as necessary, answers incoming telephone calls and resident calls,
• forwards and takes messages, receives and sends packages for residents, assists with residents who request assistance with mailing letters and packages.
• Manages the lobby; monitors and ensures desk and lobby are clean and neat; creates a comfortable, inviting area; assists the Director of Resident Engagement and/or others as necessary in promoting programming with residents in the lobby.
• Sales & Marketing: manages the inquiry process, connecting the caller or visiting customer to the appropriate inquiry team member; responds to inquiries and/or tours when Director of Sales and Marketing, Executive Director and other Directors are not available; facilitates experiences/tours of community as needed; knowledgeable and assists in supporting the marketing standards of the community; assists with duties related to the Lead Management Program; assists with assembling marketing packets as needed.
• Business Office: assists in processing new resident documentation; assists in maintenance of resident files and documentation while maintaining confidentiality.
• Promotes and encourages residents to participate in programming.
• Follows and communicates company policies and procedures.
• This job description provides a framework for the job; other duties may be assigned as necessary

Job description

• Proactively assists residents, families, visitors, and team members with questions or problems resulting in a positive experience;
• Proactively assists residents, families, visitors, and team members with questions or problems resulting in a positive experience;
• greet all visitors and answer incoming calls in a professional and respectful manner.
• Monitors entry area for visitors and guests, greets, and directs as necessary, answers incoming telephone calls and resident calls,
• forwards and takes messages, receives and sends packages for residents, assists with residents who request assistance with mailing letters and packages.
• Manages the lobby; monitors and ensures desk and lobby are clean and neat; creates a comfortable, inviting area; assists the Director of Resident Engagement and/or others as necessary in promoting programming with residents in the lobby.
• Sales & Marketing: manages the inquiry process, connecting the caller or visiting customer to the appropriate inquiry team member; responds to inquiries and/or tours when Director of Sales and Marketing, Executive Director and other Directors are not available; facilitates experiences/tours of community as needed; knowledgeable and assists in supporting the marketing standards of the community; assists with duties related to the Lead Management Program; assists with assembling marketing packets as needed.
• Business Office: assists in processing new resident documentation; assists in maintenance of resident files and documentation while maintaining confidentiality.
• Promotes and encourages residents to participate in programming.
• Follows and communicates company policies and procedures.
• This job description provides a framework for the job; other duties may be assigned as necessary