Resident Experience Concierge

elegance living; Bala Cynwyd (PA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

OnShift app access

Earn rewards for punctuality

Access earned wages before payday

Job summary

Elegance Living seeks a courteous lobby Concierge to greet residents, families, visitors, and staff, handling questions and directing inquiries with professionalism. The role includes monitoring the lobby, managing packages, and assisting with activities to create a welcoming environment.

Responsibilities also cover answering tours when leadership is unavailable and promoting resident engagement, while adhering to company policies and procedures. Equal opportunity employer statements apply.

Qualifications

• Provide excellent customer service to residents, families, visitors, and staff.
• Greet visitors and answer calls in a professional and respectful manner.
• Maintain a clean, welcoming lobby and assist with activities and promotions.

Responsibilities

• Greet residents, families, visitors, and employees and answer questions.
• Monitor entry area and direct visitors as needed; forward messages and handle packages.
• Assist activity director and promote in-lobby activities.
• Respond to inquiries and tours when leadership is unavailable.
• Promote resident participation in activities and ensure policy compliance.

Skills

Customer service

Professional demeanor

Communication skills

Multitasking

Tools

OnShift app

Job description

Elegance Living seeks a courteous lobby Concierge to greet residents, families, visitors, and staff, handling questions and directing inquiries with professionalism. The role includes monitoring the lobby, managing packages, and assisting with activities to create a welcoming environment.

Responsibilities also cover answering tours when leadership is unavailable and promoting resident engagement, while adhering to company policies and procedures. Equal opportunity employer statements apply.