Resident Experience Concierge

VITALITY LIVING GROUP; Milton (GA); On-site; USD 19,000 - 26,000; Full time

Job summary

Vitality Living Group is seeking a friendly Concierge to support residents and visitors in a welcoming community setting. You will manage front desk duties, greet guests, handle inquiries, and assist leadership with communications and basic administrative tasks.

The role requires clear English communication, 18+ years old, a high school diploma or GED, and a patient, professional demeanor. On-site work with routine tours, payments, and resident support is expected.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED is required.
• Ability to speak effectively before groups of customers or team members.
• Clear written and spoken English proficiency.
• Basic level of technical skills for routine duties.
• Knowledge of how the organization operates to answer basic questions.
• Patience, tact, cheerful disposition and enthusiasm.
• Meet state or provincial health-related requirements.
• Desire to work with older adults and families.
• Excellent organizational and multi-tasking abilities.
• Basic accounting terminology knowledge.
• Present a positive and professional image at all times.

Responsibilities

• Maintain basic knowledge of computer software and internet platforms with typing skills.
• Manage reception desk during assigned period and perform administrative duties.
• Arrange coverage of reception desk during breaks and lunches.
• Greet visitors politely and assist as needed.
• Respond to residents’ and family questions and share information with leadership.
• Handle emergency situations calmly and professionally.
• Maintain Resident and Guest Register.
• Answer the telephone and direct calls or relay messages.
• Process payments for community purchases.
• Organize incoming mail and distribute to the appropriate person.
• Assist in telephone inquiries when needed for information from inquiries.
• Monitor resident call system and ensure staff response.
• Monitor exit alarm system and staff response.
• Perform simple maintenance of office equipment.
• Compile resident move-in packets.
• Perform marketing duties including tours and guest information entry.
• Code and submit accounts payable invoices and daily deposits.
• Respect dignity and confidentiality standards and promote resident rights.
• Attend onboarding and training as requested.
• Adhere to company policies and procedures.
• Perform other duties as assigned by the Business Office Director.

Skills

Communication

Customer service

Multi-tasking

Organizational skills

English writing

Patience

Basic computer skills

Education

High school diploma or GED

Job description

Vitality Living Group is seeking a friendly Concierge to support residents and visitors in a welcoming community setting. You will manage front desk duties, greet guests, handle inquiries, and assist leadership with communications and basic administrative tasks.

The role requires clear English communication, 18+ years old, a high school diploma or GED, and a patient, professional demeanor. On-site work with routine tours, payments, and resident support is expected.