Guest Relations & Reservations Specialist

Bally's; East St. Louis (IL); On-site; USD 17,616 - 25,089; Part time

Job summary

Bally's in East St. Louis seeks a Guest Relations Associate to enhance guest experiences by building strong relations during every shift. Responsibilities include assisting with reservations, answering calls, and communicating actively with guests about promotions and casino amenities.

The ideal candidate must possess exceptional guest service skills, a high school diploma or equivalent, and the ability to work a flexible schedule, including nights and weekends. Join our team and make every guest feel welcome!

Qualifications

• Excellent teamwork, interpersonal, guest service, written, and verbal communication skills.
• Professional demeanor and presence with the ability to interact with guests and team members.
• Knowledgeable about all Company policies and procedures, including fire and safety regulations.

Responsibilities

• Build guest relations by talking with guests and making them feel welcome.
• Assist with reservations for events, promotions, and guest accommodations.
• Answer incoming calls and maintain high knowledge of casino aspects.
• Communicate details of promotions and work with all departments.

Skills

Guest service skills

Teamwork

Interpersonal skills

Communication skills

Education

High School diploma or GED

Job description

Bally's in East St. Louis seeks a Guest Relations Associate to enhance guest experiences by building strong relations during every shift. Responsibilities include assisting with reservations, answering calls, and communicating actively with guests about promotions and casino amenities.

The ideal candidate must possess exceptional guest service skills, a high school diploma or equivalent, and the ability to work a flexible schedule, including nights and weekends. Join our team and make every guest feel welcome!