Guest Experience Host (Reservations & Seating)

Bally's Corporation; Rock Island (IL); On-site; USD 18,000 - 23,000; Full time

Job summary

Bally's Corporation in Rock Island, IL is seeking to fill a guest services role focused on delivering exceptional hospitality to all guests. You will greet arrivals, manage reservations and seating, and maintain a clean, organized work area while upholding company policies and standards.

The role emphasizes teamwork, strong English communication, and a proactive approach to exceeding guest expectations in a fast-paced environment with promotions and events knowledge.

Qualifications

• High School graduate or equivalent (preferred).
• Read, write, speak, and understand English (preferred).
• Excellent written and verbal communication skills (preferred).
• Excellent customer service skills (preferred).

Responsibilities

• Develops, maintains a service culture ensuring superior guest service by all team members.
• Ensures department adheres to all policies and procedures.
• Completes assigned side work and checklists.
• Maintains a professional demeanor when interacting with guests and coworkers.
• Takes reservations and creates daily seating arrangements.
• Greets guests in a positive, welcoming manner on arrival.
• Keeps work areas clean and organized.
• Bids farewell to guests and encourages return.
• Works as a team to assist guests and employees' needs and inquiries.
• Anticipates guests' needs and responds with urgency.
• Maintains par levels for inventory ordering and restocking.
• Knowledge of all promotions and events.

Skills

Guest services

Communication

Teamwork

English proficiency

Education

High school diploma or equivalent

Job description

Bally's Corporation in Rock Island, IL is seeking to fill a guest services role focused on delivering exceptional hospitality to all guests. You will greet arrivals, manage reservations and seating, and maintain a clean, organized work area while upholding company policies and standards.

The role emphasizes teamwork, strong English communication, and a proactive approach to exceeding guest expectations in a fast-paced environment with promotions and events knowledge.