Guest Experience Host – Reservations & Service

Bally's Quad Cities Casino & Hotel; Rock Island (IL); On-site; USD 17,000 - 24,000; Full time

Job summary

Bally's Quad Cities Casino & Hotel is seeking staff to deliver exceptional guest service and maintain a welcoming atmosphere. You will manage reservations, greet guests, and ensure smooth seating arrangements while upholding all policies and procedures in a fast-paced environment.

The role requires strong English communication, ability to work varied shifts, and a commitment to teamwork. Join us to contribute to an engaging guest experience in a dynamic casino setting.

Qualifications

• Read, write, speak, and understand English.
• Excellent written and verbal communication skills.
• Able to work varied shifts — days, nights, weekends and holidays.

Responsibilities

• Deliver superior guest service to all internal and external guests.
• Ensure department adheres to regulatory, departmental and company policies.
• Take reservations and manage daily seating arrangements.
• Greet guests warmly as they arrive.
• Keep work areas clean and organized.
• Assist guests and coworkers with needs and inquiries.
• Anticipate guest needs and respond with a sense of urgency.
• Maintain par levels for inventory ordering and restocking.
• Know promotions and events.

Skills

Customer service

Communication

English language

Education

High School diploma or equivalent

Job description

Bally's Quad Cities Casino & Hotel is seeking staff to deliver exceptional guest service and maintain a welcoming atmosphere. You will manage reservations, greet guests, and ensure smooth seating arrangements while upholding all policies and procedures in a fast-paced environment.

The role requires strong English communication, ability to work varied shifts, and a commitment to teamwork. Join us to contribute to an engaging guest experience in a dynamic casino setting.