Guest Relations & Front Desk Specialist

Atria Senior Living; Santa Clarita (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Atria Senior Living in California is seeking a friendly front desk/clerical professional to handle callers, greet visitors, and manage communications for the community. You will support message routing, calendar coordination, mail handling, and basic office tasks to ensure smooth daily operations.

The role requires strong customer service, basic math, and the ability to work varied shifts; training will be provided for company procedures and safety standards.

Qualifications

• High school diploma or GED or equivalent experience.
• Basic First Aid and CPR certification where required.
• Able to read and write simple correspondence.
• Able to perform basic arithmetic and number sense.
• Willing to work varied schedules and shifts.

Responsibilities

• Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Retrieves messages from voice mail and forwards to appropriate personnel.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Coordinates guestroom reservations.
• Maintains current list of residents who are hospitalized.
• Updates appointment calendars, including transportation and beauty calendars, as directed.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Distributes written communication, accepts and signs for deliveries (mail, prescriptions, etc.).
• Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Orders, receives, and maintains office supplies.
• Collects rent checks from residents and family members and provides needed information to bookkeeping for billing.
• Collects money for store purchases and meal tickets, etc.
• May drive company vehicle from community to social and other various destinations (only if required by community).
• May perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Education

High school diploma / GED

Tools

Telephone system

Emergency call system

Photocopier

Fax machine

Job description

Atria Senior Living in California is seeking a friendly front desk/clerical professional to handle callers, greet visitors, and manage communications for the community. You will support message routing, calendar coordination, mail handling, and basic office tasks to ensure smooth daily operations.

The role requires strong customer service, basic math, and the ability to work varied shifts; training will be provided for company procedures and safety standards.