Front Desk & Guest Experience Coordinator

Talentify; Lafayette (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

Atria is seeking a friendly and organized receptionist to support daily operations at our community. The role involves answering calls, greeting visitors, handling mail, coordinating appointments and reservations, and assisting staff with clerical tasks.

Ideal candidates will have strong communication skills, a high school diploma or GED, and the ability to operate standard office equipment. This on-site position requires flexibility across shifts to support residents and teams.

Qualifications

• Must have strong customer service orientation.
• Ability to read and comprehend simple instructions and memos.
• Ability to clearly convey information to customers and staff.
• Familiarity with basic office equipment and clerical tasks.

Responsibilities

• Answer incoming telephone calls in a cheerful, marketing oriented manner and route to appropriate personnel.
• Retrieve and forward voicemail messages promptly.
• Take and deliver messages or transfer calls when needed.
• Answer general questions about the community and provide directions or information.
• Greet on-site visitors and announce them to the appropriate staff.
• Coordinate guestroom reservations and manage calendars.
• Maintain current list of hospitalized residents and update appointment calendars.
• Process mail and route publications and deliveries.
• Operate and troubleshoot office equipment as required.
• Prepare documents such as memos and reports as needed.
• Perform general clerical duties including filing, photocopying and stocking supplies.

Skills

Customer service

Communication skills

Multitasking

Office equipment operation

Education

High school diploma or GED

Tools

Telephone system

Fax machine

Photocopier

Job description

Atria is seeking a friendly and organized receptionist to support daily operations at our community. The role involves answering calls, greeting visitors, handling mail, coordinating appointments and reservations, and assisting staff with clerical tasks.

Ideal candidates will have strong communication skills, a high school diploma or GED, and the ability to operate standard office equipment. This on-site position requires flexibility across shifts to support residents and teams.