PBX ATTENDANT

Courtyard Miami Dadeland; Kendall (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision

Paid Time Off

401K

Parking and Metro Reimbursement

Travel Perks and Benefits

Recognition and Rewards

Holiday pay

Free Meals

Free uniforms

Free life insurance

Free short-term disability

Job summary

Courtyard Miami Dadeland in Miami, FL is seeking a Front Desk Associate to operate the hotel switchboard, handle wake-up calls, and assist guests with requests. You will coordinate with bell staff and housekeeping, provide information on local attractions, and ensure courteous, professional service in a fast-paced environment.

This role offers competitive hourly pay, comprehensive benefits, and the opportunity to contribute to a welcoming guest experience.

Qualifications

• Experience in front desk or guest services preferred.
• Excellent verbal and written communication.
• Ability to handle multiple requests with composure.

Responsibilities

• Operate telephone switchboard and answer guest calls and requests.
• Record, relay and follow up on messages to ensure guest satisfaction.
• Provide information about hotel amenities and local attractions.
• Assist guests with accessing the internet and other services.

Skills

Customer service

Communication

Multitasking

Professionalism

Job description

Location: Courtyard Miami Dadeland | 9075 South Dadeland Blvd Way, Miami Fl 33156

Compensation: Hourly

Schedule: Full Time

Position Type: N-Management

• Health Insurance
• Dental and Vision
• Paid Time Off
• 401K
• Parking and Metro Reimbursement
• Travel Perks and Benefits
• Recognition and Rewards
• Holiday pay
• Free Meals
• Free uniforms
• Free life insurance
• Free short-term disability
• …and much more!

JOB SUMMARY

Operate telephone switchboard station to answer telephone calls. Process guest requests for wake-up calls, screening calls, and other requests for placing or receiving telephone calls. Advise guests of any messages (e.g., voicemail, mail, faxes) received for them, and send them to the room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into the computer, contact the appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guests to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet.

Report accidents, injuries, and unsafe work conditions to the manager. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain the confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support the team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period or an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Our Mission

We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.

Our Vision

To be the leading choice in Miami by welcoming guests worldwide, offering fun, innovative, and unique hotel experiences while developing our communities.

MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.

MDM Hotel Group is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.