Guest Operations & Contracts Coordinator I

Travel Leisure Resort Development Inc; Chicago (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Paid time off (where eligible)

Wellness program

Job summary

Travel + Leisure Co. in Chicago is seeking an Operations Coordinator to manage tour reception, gifting, and contract processing in line with standard operating procedures.

You will greet guests, verify information, and coordinate with the Sales and Marketing teams to ensure a professional guest experience. Responsibilities include data entry in CRS/Epiphany, cash reconciliation, and maintaining contract files, while providing administrative support across departments.

Qualifications

• High School Diploma is required.
• Proficient with Central Reservation System (CRS) or Epiphany system.
• Strong Microsoft Word, Outlook and Excel skills.

Responsibilities

• Greet and qualify touring guests; assign tours to Sales Agents.
• Provide exceptional guest service; answer phones and assist with contract questions.
• Distribute premiums and complete daily reconciliation of gifts, tours and contracts.
• Data entry of tour and gifting information in CRS/Epiphany; prepare and balance cash and site stats.
• File and secure documents; prepare and maintain legal documents related to contracts.
• Prepare timeshare sales contracts; support Sales staff and Administrative Supervisor.
• Provide administrative support to Sales, Marketing, HR and Resort teams as needed.
• Perform other duties as required.

Skills

Customer service

General office

Education

High School Diploma

Tools

Central Reservation System (CRS)

Epiphany system

Job description

Travel + Leisure Co. in Chicago is seeking an Operations Coordinator to manage tour reception, gifting, and contract processing in line with standard operating procedures.

You will greet guests, verify information, and coordinate with the Sales and Marketing teams to ensure a professional guest experience. Responsibilities include data entry in CRS/Epiphany, cash reconciliation, and maintaining contract files, while providing administrative support across departments.