Guest Loyalty Leader — Players Club Supervisor

MGM Resorts International; Springfield (MO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Wellness programs

Discounts on hotel stays, dining, and

Free employee meals

Free parking

Healthcare & time-off options

Career development & networking

Community volunteer opportunities

Job summary

MGM Resorts International is hiring a Players Club Supervisor at MGM Springfield in Springfield, MA. You will lead the Players Club desk operations, coaching staff to deliver outstanding service and loyalty experiences to guests.

You will oversee front-line activities, ensure accurate account handling, and promote a memorable loyalty program experience while driving guest engagement across the property. This role starts at $20.00 per hour plus tips.

Qualifications

• Leadership experience in a hospitality environment.
• Ability to coach, support and motivate a team.
• Strong customer service and guest engagement skills.

Responsibilities

• Supervise day-to-day operations of the Players Club desk.
• Assist Players Club Representatives, Slot Hosts, and guests professionally.
• Explain the loyalty program and navigate related systems.
• Issue FREEPLAY and explain usage.
• Assess member status and issue amenities per guidelines.
• Conduct daily team briefings to foster teamwork and satisfaction.
• Maintain high levels of guest service and engagement.

Skills

Leadership

Guest service

Team supervision

Loyalty program knowledge

Education

High School Diploma or GED

Job description

MGM Resorts International is hiring a Players Club Supervisor at MGM Springfield in Springfield, MA. You will lead the Players Club desk operations, coaching staff to deliver outstanding service and loyalty experiences to guests.

You will oversee front-line activities, ensure accurate account handling, and promote a memorable loyalty program experience while driving guest engagement across the property. This role starts at $20.00 per hour plus tips.