Loyalty Club Experience Ambassador

MGM Resorts International; Springfield (MA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Wellness programs

Discounts & perks

Free meals

Free parking

Healthcare & time off

Career development & volunteering

Job summary

MGM Springfield, part of MGM Resorts International, is seeking a friendly, energetic Players Club Representative to be the face of our loyalty program and assist guests in unlocking rewards, exclusive benefits, and memorable experiences.

The role requires delivering exceptional guest service, handling loyalty inquiries, and supporting guests with rewards, with a starting rate of $17.25 per hour plus tips. This position is on-site in Springfield, MA and carries weekend and holiday shifts.

Qualifications

• Outgoing, energetic, and passionate about delivering exceptional guest service.

Responsibilities

• Assist players with requests in a professional and timely manner.
• Explain the loyalty program and redeem points for express comps.
• Evaluate members’ status and issue complimentary amenities.
• Input player information into the tracking system and issue loyalty cards.
• Protect confidentiality of company files.
• Communicate new ideas to management to improve productivity.
• Resolve guest complaints within scope of authority or escalate to management.

Job description

MGM Springfield, part of MGM Resorts International, is seeking a friendly, energetic Players Club Representative to be the face of our loyalty program and assist guests in unlocking rewards, exclusive benefits, and memorable experiences.

The role requires delivering exceptional guest service, handling loyalty inquiries, and supporting guests with rewards, with a starting rate of $17.25 per hour plus tips. This position is on-site in Springfield, MA and carries weekend and holiday shifts.