Players Club Representative Full Time - MGM Springfield

MGM Resorts International; Springfield (MA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Wellness programs

Discounts & perks

Free meals

Free parking

Healthcare & time off

Career development & volunteering

Job summary

MGM Springfield, part of MGM Resorts International, is seeking a friendly, energetic Players Club Representative to be the face of our loyalty program and assist guests in unlocking rewards, exclusive benefits, and memorable experiences.

The role requires delivering exceptional guest service, handling loyalty inquiries, and supporting guests with rewards, with a starting rate of $17.25 per hour plus tips. This position is on-site in Springfield, MA and carries weekend and holiday shifts.

Qualifications

• Outgoing, energetic, and passionate about delivering exceptional guest service.

Responsibilities

• Assist players with requests in a professional and timely manner.
• Explain the loyalty program and redeem points for express comps.
• Evaluate members’ status and issue complimentary amenities.
• Input player information into the tracking system and issue loyalty cards.
• Protect confidentiality of company files.
• Communicate new ideas to management to improve productivity.
• Resolve guest complaints within scope of authority or escalate to management.

Job description

Springfield, Massachusetts

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Are you outgoing, energetic, and passionate about delivering exceptional guest service? Join MGM Springfield as a Players Club Representative, where you'll be the face of our loyalty program and help guests unlock exciting rewards, exclusive benefits, and unforgettable experiences.

THE STARTING RATE:

$17.25 per hour plus tips

THE DAY-TO-DAY:

• Assist players with all requests in a professional and timely manner; answer questions and address problems
• Explain the loyalty program in detail and redeems guests’ points for express comps
• Evaluate members’ status and issue complimentary amenities based on established Company guidelines
• Utilize all aspects of the Player Tracking System; input player information into the database system and issue loyalty program cards
• Protect the confidentiality of all company files and document under immediate control
• Communicate new ideas to upper management in order to improve productivity
• Resolve guest complaints within scope of authority and otherwise refer the matter to management; notify supervisor of all unusual events, circumstances, missing items, or alleged theft

THE IDEAL CANDIDATE:

• Can work varied shifts, to include weekends and holidays.

THE PERKS & BENEFITS:

• Prioritize your wellness, access programs crafted to nurture your mental and physical health.
• Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
• Savor delicious meals for free in our employee dining room.
• Park with ease—whether you're on or off shift, it's free!
• From healthcare to financial support and generous time-off options, we’ve got you covered.
• Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.

Pay Rate

The rate for this role is:

$17.25

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.