Guest Loyalty Concierge

MGM Resorts International; Springfield (MA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Free meals in employee dining room

Free parking

Discounts on hotel stays, dining, and

Development programs and volunteer op

Job summary

MGM Springfield, part of MGM Resorts International, is seeking a friendly and energetic Players Club Representative to be the face of our loyalty program and help guests unlock rewards and benefits.

The starting rate is $17.25 per hour plus tips, with opportunities to grow within a vibrant entertainment-focused environment in Springfield, Massachusetts. This role emphasizes guest service, teamwork, and adherence to company guidelines while supporting a premier guest experience.

Qualifications

• Outgoing, energetic, and passionate about delivering exceptional guest service.
• Ability to work varied shifts, including weekends and holidays.

Responsibilities

• Assist players with all requests in a professional and timely manner; answer questions and address problems.
• Explain the loyalty program in detail and redeems guests’ points for express comps.
• Evaluate members’ status and issue complimentary amenities based on established Company guidelines.
• Utilize all aspects of the Player Tracking System; input player information into the database system and issue loyalty program cards.
• Protect the confidentiality of all company files and document under immediate control.
• Communicate new ideas to upper management in order to improve productivity.
• Resolve guest complaints within scope of authority and otherwise refer the matter to management; notify supervisor of all unusual events, circumstances, missing items, or alleged theft

Job description

MGM Springfield, part of MGM Resorts International, is seeking a friendly and energetic Players Club Representative to be the face of our loyalty program and help guests unlock rewards and benefits.

The starting rate is $17.25 per hour plus tips, with opportunities to grow within a vibrant entertainment-focused environment in Springfield, Massachusetts. This role emphasizes guest service, teamwork, and adherence to company guidelines while supporting a premier guest experience.