Players Club Supervisor — Lead Guest Experience

MGM Resorts International; Springfield (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Wellness programs

Employee discounts

Free meals

Free parking

Benefits package

Career development

Job summary

MGM Resorts International in Springfield, MA invites you to lead the Players Club team in a fast-paced hospitality environment. As a Supervisor, you will drive guest experiences, supervise daily operations, and mentor staff to deliver exceptional service.

The ideal candidate will have a high school diploma or GED, a passion for teamwork, and strong guest-service skills. The starting rate is $20.00 per hour plus tips, with benefits and opportunities for growth within MGM Springfield.

Qualifications

• High school diploma or GED required.

Responsibilities

• Supervise assigned operational functions within the Players Club desk in line with the strategic plan and budget.
• Assist Players Club Representatives, Slot Hosts, and guests promptly and professionally.
• Explain the loyalty program and navigate all related systems accurately.
• Issue FREEPLAY and explain usage to guests.
• Evaluate members’ status and provide complimentary amenities per company guidelines.
• Conduct daily Team Update briefings to foster teamwork and employee satisfaction.
• Promote exceptional service through guest engagement and attentiveness.

Education

High School Diploma or GED

Job description

MGM Resorts International in Springfield, MA invites you to lead the Players Club team in a fast-paced hospitality environment. As a Supervisor, you will drive guest experiences, supervise daily operations, and mentor staff to deliver exceptional service.

The ideal candidate will have a high school diploma or GED, a passion for teamwork, and strong guest-service skills. The starting rate is $20.00 per hour plus tips, with benefits and opportunities for growth within MGM Springfield.