Players Club Supervisor - MGM Springfield

MGM Resorts International; Springfield (MO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Wellness programs

Discounts on hotel stays, dining, and

Free employee meals

Free parking

Healthcare & time-off options

Career development & networking

Community volunteer opportunities

Job summary

MGM Resorts International is hiring a Players Club Supervisor at MGM Springfield in Springfield, MA. You will lead the Players Club desk operations, coaching staff to deliver outstanding service and loyalty experiences to guests.

You will oversee front-line activities, ensure accurate account handling, and promote a memorable loyalty program experience while driving guest engagement across the property. This role starts at $20.00 per hour plus tips.

Qualifications

• Leadership experience in a hospitality environment.
• Ability to coach, support and motivate a team.
• Strong customer service and guest engagement skills.

Responsibilities

• Supervise day-to-day operations of the Players Club desk.
• Assist Players Club Representatives, Slot Hosts, and guests professionally.
• Explain the loyalty program and navigate related systems.
• Issue FREEPLAY and explain usage.
• Assess member status and issue amenities per guidelines.
• Conduct daily team briefings to foster teamwork and satisfaction.
• Maintain high levels of guest service and engagement.

Skills

Leadership

Guest service

Team supervision

Loyalty program knowledge

Education

High School Diploma or GED

Job description

Springfield, Massachusetts

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Are you a passionate leader who thrives in a fast-paced hospitality environment? Join MGM Springfield as a Players Club Supervisor , where you’ll play a key role in driving exceptional guest experiences while leading the day-to-day operations of the Players Club team.

In this exciting leadership position, you’ll oversee the front-line operations of the Players Club Desk, ensuring every guest receives outstanding service, accurate account assistance, and a memorable loyalty experience. You’ll coach, support, and motivate team members while helping grow guest engagement and loyalty throughout the property.

THE STARTING RATE: $20.00 per hour plus tips

THE DAY-TO-DAY:

• Supervise assigned operational functions within the Players Club desk consistent with the strategic plan, the fiscal budget, and the Company’s short term and long-term profitability objectives
• Assist Players Club Representatives, Slot Hosts, and guests with all requests in a professional and timely manner
• Explain the loyalty program in detail and accurately navigate all systems associated with the loyalty program
• Issue FREEPLAY and explain how to use it
• Evaluate members’ status and issue complimentary amenities based upon established Company guidelines, where applicable
• Conduct daily Team Update briefings; create a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction
• Promote and maintain the highest level of service to all guests, including smiling, greeting, and making eye contact, while staying alert to their needs

THE IDEAL CANDIDATE:

• Has an High School Diploma or GED.

THE PERKS & BENEFITS:

• Prioritize your wellness, access programs crafted to nurture your mental and physical health.
• Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
• Savor delicious meals for free in our employee dining room.
• Park with ease—whether you’re on or off shift, it’s free!
• From healthcare to financial support and generous time-off options, we’ve got you covered.
• Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=17131

Pay Rate

The rate for this role is:

$20.00

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Paywill not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.