Loyalty Club Concierge - Guest Services

MGM Resorts International; Springfield (MO); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Wellness programs

Discounts on lodging and dining

Free employee meals

Free parking

Career development & networking

Job summary

MGM Springfield is seeking a friendly, energetic Players Club Representative to be the face of our loyalty program. You will help guests unlock rewards, explain benefits, and deliver exceptional service in a fast-paced resort environment.

Join a team that values guest experience, security, and teamwork. The role includes managing member status, inputting data into the player tracking system, and contributing ideas to improve guest satisfaction.

Responsibilities

• Assist players with requests in a professional and timely manner; answer questions and address problems
• Explain the loyalty program in detail and redeem guests’ points for express comps
• Evaluate members’ status and issue complimentary amenities based on established Company guidelines
• Utilize all aspects of the Player Tracking System; input player information into the database system and issue loyalty program cards
• Protect the confidentiality of all company files and document under immediate control
• Communicate new ideas to upper management in order to improve productivity
• Resolve guest complaints within scope of authority and otherwise refer the matter to management; notify supervisor of all unusual events, circumstances, missing items, or alleged theft

Job description

MGM Springfield is seeking a friendly, energetic Players Club Representative to be the face of our loyalty program. You will help guests unlock rewards, explain benefits, and deliver exceptional service in a fast-paced resort environment.

Join a team that values guest experience, security, and teamwork. The role includes managing member status, inputting data into the player tracking system, and contributing ideas to improve guest satisfaction.