Guest Loyalty Concierge

MGM Resorts International; Springfield (MO); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Free employee dining

Free parking

Healthcare

401(k)

Time off

Job summary

MGM Resorts International in Springfield, MA is hiring a friendly and energetic Players Club Representative to be the face of our loyalty program and help guests unlock rewards and exclusive experiences.

As part of the day-to-day, you will assist players, explain the loyalty program, input data, and issue loyalty cards while protecting confidentiality and delivering outstanding guest service. This role offers benefits including health coverage, 401(k), and free employee dining.

Qualifications

• Deliver exceptional guest service with a positive attitude.
• Explain loyalty program details to guests and redeem points.
• Input member data into the tracking system and issue loyalty cards.
• Protect confidentiality of company files and guest information.

Responsibilities

• Assist players with requests promptly and professionally.
• Explain the loyalty program and redeem points for express comps.
• Evaluate members’ status and provide eligible amenities per guidelines.
• Input player information into the database and issue loyalty cards.
• Protect the confidentiality of all company files and documents.

Skills

Customer service

Loyalty programs

Team player

Communication

Job description

MGM Resorts International in Springfield, MA is hiring a friendly and energetic Players Club Representative to be the face of our loyalty program and help guests unlock rewards and exclusive experiences.

As part of the day-to-day, you will assist players, explain the loyalty program, input data, and issue loyalty cards while protecting confidentiality and delivering outstanding guest service. This role offers benefits including health coverage, 401(k), and free employee dining.