Players Club Supervisor - MGM Springfield

MGM Resorts International; Springfield (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Wellness programs

Employee discounts

Free meals

Free parking

Benefits package

Career development

Job summary

MGM Resorts International in Springfield, MA invites you to lead the Players Club team in a fast-paced hospitality environment. As a Supervisor, you will drive guest experiences, supervise daily operations, and mentor staff to deliver exceptional service.

The ideal candidate will have a high school diploma or GED, a passion for teamwork, and strong guest-service skills. The starting rate is $20.00 per hour plus tips, with benefits and opportunities for growth within MGM Springfield.

Qualifications

• High school diploma or GED required.

Responsibilities

• Supervise assigned operational functions within the Players Club desk in line with the strategic plan and budget.
• Assist Players Club Representatives, Slot Hosts, and guests promptly and professionally.
• Explain the loyalty program and navigate all related systems accurately.
• Issue FREEPLAY and explain usage to guests.
• Evaluate members’ status and provide complimentary amenities per company guidelines.
• Conduct daily Team Update briefings to foster teamwork and employee satisfaction.
• Promote exceptional service through guest engagement and attentiveness.

Education

High School Diploma or GED

Job description

Springfield, Massachusetts

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Are you a passionate leader who thrives in a fast-paced hospitality environment? JoinMGM Springfield as a Players Club Supervisor, where you'll play a key role in driving exceptional guest experiences while leading the day-to-day operations of the Players Club team.

THE STARTING RATE: $20.00 per hour plus tips

THE DAY-TO-DAY:

• Supervise assigned operational functions within the Players Club desk consistent with the strategic plan, the fiscal budget, and the Company’s short term and long-term profitability objectives


• Assist Players Club Representatives, Slot Hosts, and guests with all requests in a professional and timely manner


• Explain the loyalty program in detail and accurately navigate all systems associated with the loyalty program


• Issue FREEPLAY and explain how to use it


• Evaluate members’ status and issue complimentary amenities based upon established Company guidelines, where applicable


• Conduct daily Team Update briefings; create a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction


• Promote and maintain the highest level of service to all guests, including smiling, greeting, and making eye contact, while staying alert to their needs

THE IDEAL CANDIDATE:

• Has an High School Diploma or GED.

THE PERKS & BENEFITS:

• Prioritize your wellness, access programs crafted to nurture your mental and physical health.


• Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!


• Savor delicious meals for free in our employee dining room.


• Park with ease—whether you're on or off shift, it's free!


• From healthcare to financial support and generous time-off options, we’ve got you covered.


• Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.

VIEW JOB DESCRIPTION:

Pay Rate

The rate for this role is:

$20.00

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.