Guest Loyalty & Events Specialist

Bally's Twin River Lincoln; Lincoln (RI); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Health coverage

Zusammenfassung

Bally's Twin River Lincoln is hiring a Guest Services Clerk to staff the Players Club booths and support the Marketing department's initiatives, including Direct Mail, Promotions, Events and the Call Center.

This role focuses on building guest relationships, assisting with account creation and inquiries, and ensuring accurate, friendly service across promotions, events, and ticketing operations within a casino environment.

Qualifikationen

• Customer-focused guest service experience preferred.
• Able to communicate clearly with guests and colleagues.
• Willingness to work flexible hours including days, nights, weekends, and holidays.

Aufgaben

• Staff Players Club booths and assist with database entries in ACSC.
• Update and correct Players Club accounts; answer guest inquiries about points and promotions.
• Explain benefits and privileges of the Players Club to guests.
• Identify high-value guests and build relations to grow club participation and email sign-ups.
• Assist with promotions, events, ticketing, and Call Center duties as needed.
• Coordinate with other departments to ensure guest satisfaction and smooth operations.

Kenntnisse

Customer service

English proficiency

Communication skills

Team player

Flexibility

Ausbildung

High School diploma or equivalent

Tools

MS Office

Windows OS

ACSC

Micros POS

Ticketmaster

Jobbeschreibung

Bally's Twin River Lincoln is hiring a Guest Services Clerk to staff the Players Club booths and support the Marketing department's initiatives, including Direct Mail, Promotions, Events and the Call Center.

This role focuses on building guest relationships, assisting with account creation and inquiries, and ensuring accurate, friendly service across promotions, events, and ticketing operations within a casino environment.