Players Club Concierge & Guest Experience Lead

Bally's Corporation; Lincoln (RI); Sur place; USD 22 000 - 31 000; Plein temps

Avantages offerts par ce poste

Health coverage

401(k) plan

Perks and childcare discounts

Résumé du poste

Bally's Lincoln Casino Resort in Lincoln, RI is hiring to staff the Players Club booths and support the Marketing department with Direct Mail, Promotions, Events, and Call Center activities.

The role requires strong customer service, ability to communicate clearly in English, and the flexibility to work various shifts including weekends and holidays. Bally's offers competitive pay and benefits in a fast-paced gaming environment.

Qualifications

• Superior customer service skills (1-3 years' experience preferred)
• Outgoing and caring individual who can serve as an ambassador on behalf of the Company to both guests and fellow employees
• Ability to speak, read and write English; bilingual is a plus

Responsabilités

• Staff the Players Club booths and assist with Marketing efforts (Direct Mail, Promotions, Events, Call Center)
• Update and correct Players Club accounts in ACSC and answer guest inquiries
• Explain benefits and privileges of the Players Club to guests and build relationships with frequent guests
• Assist with promotions and events, including staff at Ticket tables and Will Call
• Coordinate with other departments to ensure guest satisfaction and accurate transactions

Connaissances

Customer service

Communication

English proficiency

Bilingual (a plus)

Formation

High school diploma

Outils

Microsoft Office

Windows OS

ACSC

Total Promo

Ticketmaster

Description du poste

Bally's Lincoln Casino Resort in Lincoln, RI is hiring to staff the Players Club booths and support the Marketing department with Direct Mail, Promotions, Events, and Call Center activities.

The role requires strong customer service, ability to communicate clearly in English, and the flexibility to work various shifts including weekends and holidays. Bally's offers competitive pay and benefits in a fast-paced gaming environment.