Casino Guest Experience Concierge

Bally's Corporation; Iowa; Hybrid; USD 19,000 - 22,000; Full time

Job summary

Bally's Corporation in Iowa is seeking a Players Club Representative to assist guests with marketing promotions, casino events, lodging, and transportation questions while delivering outstanding service.

You will build guest relations, assist with event and accommodation reservations, answer calls, promote offers, and maintain expert knowledge of casino amenities. Flexibility to work nights, weekends and holidays is required.

Qualifications

• Excellent teamwork, interpersonal, guest service and communication skills.
• Professional demeanor with strong guest interaction abilities.
• Knowledge of company policies and safety regulations is a plus.

Responsibilities

• Assist guests with marketing promotions, casino events, lodging and transportation questions.
• Build guest relations throughout shifts and invite guests back.
• Assist with reservations for events, promotions and guest accommodations.
• Answer all calls with up-to-date knowledge of casino offerings.
• Communicate promotions and offers with all departments.
• Understand and use casino tracking programs.
• Provide feedback on guest preferences and expectations.
• Book event, hotel and restaurant reservations as requested.

Skills

Guest service

Teamwork

Communication

Professional demeanor

Education

High School Diploma/GED

Job description

Bally's Corporation in Iowa is seeking a Players Club Representative to assist guests with marketing promotions, casino events, lodging, and transportation questions while delivering outstanding service.

You will build guest relations, assist with event and accommodation reservations, answer calls, promote offers, and maintain expert knowledge of casino amenities. Flexibility to work nights, weekends and holidays is required.