Guest Loyalty & Events Coordinator

Bally's Interactive; Oklahoma; On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Health coverage

401(k)/ Company match

Perks and childcare discounts

Job summary

Bally's Lincoln Casino Resort is seeking help staff the Players Club booths and support the Marketing department’s efforts in Direct Mail, promotions, events and the call center.

The role requires excellent guest service, strong English communication, and the ability to work flexible hours including nights and weekends. You will interact with guests, manage accounts in ACSC, and help drive guest engagement across programs.

Qualifications

• Must have 1–3 years of superior customer service experience.
• Outgoing, caring ambassador for Bally's to guests and employees.
• English speaking and writing proficiency; bilingual a plus.
• High school diploma or equivalent.
• Strong computer skills: MS Office, Windows, databases, email; familiarity with Micros POS, ACSC, Total Promo, Ticketmaster.
• Able to work flexible hours including days, nights, weekends, holidays.
• Excellent communication with all employee levels and guests.
• Thorough knowledge of casino procedures and guidelines.
• Able to work independently and in a team.
• Strong problem-solving under pressure.
• Present information clearly and handle inquiries from guests.
• Read, analyze, interpret documents; follow instructions.
• Define problems, collect data, establish facts, draw conclusions.

Responsibilities

• Staff Players Club booths and assist Marketing with Direct Mail, Promotions, Events, and Call Center.
• Enter and update Players Club accounts in ACSC; respond to guest inquiries about points and promotions.
• Explain benefits and privileges of Players Club; build guest relationships.
• Coordinate and assist with promotions, tournaments, giveaways, and prize events.
• Staff box office, ushers for events, and Will Call operations.
• Support Call Center activities and guest communications.
• Coordinate with other departments to ensure guest satisfaction.
• Maintain accurate transactions and exceptional guest service.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Present information

Reading & analysis

Analytical thinking

Education

High School diploma or equivalent

Tools

Microsoft Office

Windows OS

Databases

MS Micros POS

ACSC

Total Promo

Ticketmaster

Job description

Bally's Lincoln Casino Resort is seeking help staff the Players Club booths and support the Marketing department’s efforts in Direct Mail, promotions, events and the call center.

The role requires excellent guest service, strong English communication, and the ability to work flexible hours including nights and weekends. You will interact with guests, manage accounts in ACSC, and help drive guest engagement across programs.