Guest Loyalty Concierge

Omni Hotels & Resorts; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Omni Hotels & Resorts in Dallas seeks a guest liaison for the Select Guests program to proactively build relationships with members and advocate for their needs during stays. You will welcome guests on arrival, coordinate requests with hotel departments, and promote the Select Guest program to non-members while maintaining inventories and conducting trainings.

This role requires hospitality experience, strong communication, and the ability to multi-task in a fast-paced environment, delivering

Qualifications

• Minimum of 1 year hospitality experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• Experience in high customer contact environment.
• Ability to multi-task in a busy environment and coordinate requests.

Responsibilities

• Create memorable experiences for Select Guests during their stay.
• Welcome Select Guests on arrival and ensure requests are met.
• Resolve concerns and coordinate needs with hotel departments.
• Arrange Select Guest amenities via In-Room Dining.
• Conduct Loyalty Program training with Front Office staff.
• Promote the Select Guest program to non-members.
• Maintain Select Guest product inventories.
• Conduct guestroom inspections prior to Select Guest arrival.
• Develop relationships with Select Guests as main contact.
• Be engaged with guests and deliver WOW moments.

Skills

Hospitality experience

Verbal communication

Written communication

Customer service

Multi-tasking

Teamwork

Problem-solving

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Job description

Omni Hotels & Resorts in Dallas seeks a guest liaison for the Select Guests program to proactively build relationships with members and advocate for their needs during stays. You will welcome guests on arrival, coordinate requests with hotel departments, and promote the Select Guest program to non-members while maintaining inventories and conducting trainings.

This role requires hospitality experience, strong communication, and the ability to multi-task in a fast-paced environment, delivering