Rooms Guest Service - Loyalty Manager

Omni Hotels & Resorts; New York (NY); Sur place; USD 70 000 - 110 000; Plein temps

Résumé du poste

Omni Hotels & Resorts in New York seeks a Loyalty Manager to develop relationships with Select Guest members and act as their primary contact. The role oversees the Concierge Department and drives ongoing staff training to deliver world-class service.

The position requires strong communication, computer proficiency, and a deep knowledge of the local area, with close collaboration across Reservations, Front Desk, PBX, Guest Services, Activities, Housekeeping and Food & Beverage to maintain a

Qualifications

• Bachelor's degree from an accredited university, or equivalent work experience in hospitality.
• Excellent oral and written communication skills.
• Proficient computer skills and knowledge of guest service software.

Responsabilités

• Develop relationships with Select Guest members and serve as their main point of contact.
• Oversee the Concierge Department and ensure ongoing staff training.
• Collaborate with Reservations, Front Desk, PBX, Guest Services, Activities, Housekeeping and Food & Beverage to enhance the guest experience.

Connaissances

Oral communication

Computer proficiency

Local knowledge

Problem solving

Multi-tasking

Formation

Bachelor's degree

Outils

OpenTable

Go-Concierge

Opera

Description du poste

The Loyalty Manager is responsible for developing relationships with Select Guest members and act as a point of contact for them. This position will oversee the Concierge Department and is responsible for their continuous training. This position is also responsible for working closely with areas of operation relating to the guest experience that include but are not limited to Reservations, Front Desk, PBX, Guest Services, Activities, Housekeeping and Food and Beverage.

• Excellent oral and communication skills
• Computer proficiency
• Excellent knowledge of local community and surrounding areas.
• Excellent problem solving skills and organizational skills.
• Able to operate Open Table, Go-Concierge, Opera, software programs.
• Able to multi-task and handle guest concerns according to a 5-diamond service level.
• Bachelor's degree from an accredited university, or equivalent work experience in hospitality
• Previous experience working in a hospitality setting