Bonvoy Member Concierge & Guest Experience

Coury Hospitality; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Coury Hospitality is seeking a Loyalty Ambassador for Hotel Mockingbird in Dallas to be the guest liaison for Bonvoy Members and to build proactive relationships. You will advocate for members and ensure requests are met throughout their stay.

Responsibilities include pre-call outreach, amenity coordination, staff training on loyalty programs, and promoting Marriott Bonvoy to non-members while delivering Signature Service and memorable guest experiences daily.

Qualifications

• Minimum of 1 year hospitality experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
• Experience in high customer contact environment; handling customer questions and concerns.

Responsibilities

• Pre-call loyalty members and VIP guests.
• Help deliver and schedule amenity deliveries.
• Create a surprise and delight culture for guests aligned with Coury Hospitality standards.
• Create memorable experiences for Bonvoy Members during their stay.
• Welcome Bonvoy Members on arrival and address requests throughout their stay.
• Resolve concerns or issues for Bonvoy Members and communicate needs to hotel departments.
• Arrange Bonvoy Members and special occasion amenities via In-Room Dining.
• Conduct Loyalty Program training with Front Office and hotel staff.
• Hold monthly Loyalty meetings with hotel associates.
• Promote Marriott Bonvoy to non-members.
• Maintain Bonvoy Members product inventory.
• Inspect guestrooms prior to Bonvoy Members arrival.
• Develop relationships with Bonvoy Members as their point of contact for hotel questions.
• Assist Front Office operations as needed.
• Perform other duties assigned by Management.
• Be pleasant, greet guests using surnames when possible.
• Engage with guests to deliver memorable experiences.
• Create unmatched moments and deliver Signature Service.

Skills

Excellent verbal communication

Written communication

Hospitality experience

Multitasking

Team player

Customer service

Tools

Microsoft Office Suite

Job description

Coury Hospitality is seeking a Loyalty Ambassador for Hotel Mockingbird in Dallas to be the guest liaison for Bonvoy Members and to build proactive relationships. You will advocate for members and ensure requests are met throughout their stay.

Responsibilities include pre-call outreach, amenity coordination, staff training on loyalty programs, and promoting Marriott Bonvoy to non-members while delivering Signature Service and memorable guest experiences daily.