Concierge: Guest Experience Maestro (Flexible PTO)

MakeReady (hospitality); Dallas (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Flexible PTO and PTO exchange

Medical, dental, and vision coverage

Parental leave

Pet insurance

Company-matched 401(k)

Job summary

The Adolphus, a luxury hotel in Dallas, seeks a Guest Service professional to warmly greet guests, respond to inquiries, and curate personalized recommendations for dining and local activities. You will coordinate excursions, manage mail and packages, and ensure the lobby remains inviting and tidy.

Ideal candidates are approachable, with a strong customer-service mindset, deep knowledge of the property and surrounding amenities, and the ability to collaborate with external partners to create

Qualifications

• Proven ability to greet guests warmly and set a welcoming tone.
• Strong communication skills for phone and email inquiries.
• Ability to provide restaurant and activity recommendations and arrange experiences.

Responsibilities

• Greet guests and visitors warmly and make them feel welcome and attended.
• Answer phone and email inquiries from potential guests in a timely and respectful manner.
• Offer restaurant and activity recommendations and assist guest in arranging excursions.
• Receive and redirect mail, phone calls and packages.
• Ensure guest spaces and lobby are clean and tidy at all times.
• Approachable and personable personality; guest-first mentality.
• Keen understanding of the property, surrounding amenities.
• Ability to partner with outside businesses in order to make thoughtful recommendations.

Skills

Greet guests

Guest service mindset

Communication

Local knowledge

Networking with partners

Attention to detail

Job description

The Adolphus, a luxury hotel in Dallas, seeks a Guest Service professional to warmly greet guests, respond to inquiries, and curate personalized recommendations for dining and local activities. You will coordinate excursions, manage mail and packages, and ensure the lobby remains inviting and tidy.

Ideal candidates are approachable, with a strong customer-service mindset, deep knowledge of the property and surrounding amenities, and the ability to collaborate with external partners to create