Select Guest Experience Ambassador

Omni Hotels & Resorts; Palmetto Dunes (SC); On-site; USD 60,000 - 90,000; Full time

Job summary

Omni Hilton Head Oceanfront Resort seeks a Loyalty Ambassador to recognize, engage, and retain Omni Select Guest members. You will coordinate pre-arrival planning, VIP welcome experiences, and coordination across Front Office, Housekeeping, F&B, Reservations, Concierge, Spa, Recreation, and Leadership to ensure personalized stays.

The role requires exceptional hospitality, attention to detail, and strong communication, with a focus on delivering the highlighted benefits and experiences that

Qualifications

• Experience in luxury hospitality or guest relations roles.
• Strong written and verbal communication skills.
• Ability to anticipate guest needs and deliver personalized service.
• Proficiency with hotel property management and reservation systems.

Responsibilities

• Serve as the primary liaison for Omni Select Guest members and VIP guests.
• Coordinate pre-arrival planning and VIP preparation with multiple departments.
• Provide warm, personalized service during guest arrivals and throughout the stay.
• Administer Select Guest benefits and track member preferences and credits.
• Coordinate special experiences, amenities, and recognition for loyalty tier guests.
• Collaborate with Front Office, Housekeeping, F&B, Reservations, Concierge, Spa and Leadership.
• Ensure loyalty benefits are delivered accurately and consistently.
• Monitor loyalty-related guest concerns and resolve issues promptly.
• Maintain detailed guest profiles and preference documentation.
• Promote loyalty enrollment and educate staff on program benefits.

Skills

Luxury hospitality

Guest relations

Communication skills

Flexibility

MS Office

Tools

PMS experience

Reservation systems

Job description

Omni Hilton Head Oceanfront Resort seeks a Loyalty Ambassador to recognize, engage, and retain Omni Select Guest members. You will coordinate pre-arrival planning, VIP welcome experiences, and coordination across Front Office, Housekeeping, F&B, Reservations, Concierge, Spa, Recreation, and Leadership to ensure personalized stays.

The role requires exceptional hospitality, attention to detail, and strong communication, with a focus on delivering the highlighted benefits and experiences that