Loyalty Experience Concierge

Omni Hotels & Resorts; Hilton Head Island (SC); On-site; USD 25,000 - 36,000; Full time

Job summary

Omni Hilton Head Oceanfront Resort is seeking a Loyalty Ambassador to deliver personalized experiences for Omni Select Guest members. You will recognize VIP guests, manage benefits, and coordinate with Front Office, Reservations, and F&B to ensure every stay feels exclusive.

You will review arrivals, prepare for high-tier guests, and assist with welcome amenities, room preferences, and special celebrations, reinforcing Omni's “Experiences Matter Here” philosophy.

Qualifications

• Experience in luxury hospitality or guest services.
• Strong written and verbal communication skills.
• Ability to anticipate guest needs and deliver personalized service.

Responsibilities

• Serve as the resort's primary liaison for Omni Select Guest members.
• Review daily arrivals to identify member tiers and ensure benefits are reflected.
• Coordinate with Front Office, Reservations, Housekeeping and Food & Beverage to deliver personalized experiences.
• Prepare for VIP and high-tier arrivals with welcome amenities and notes.
• Explain membership benefits and assist with enrollment for nonmembers.
• Monitor loyalty-related guest concerns and resolve issues promptly.

Skills

Guest relations

VIP guest handling

Communication skills

Hospitality experience

Job description

Omni Hilton Head Oceanfront Resort is seeking a Loyalty Ambassador to deliver personalized experiences for Omni Select Guest members. You will recognize VIP guests, manage benefits, and coordinate with Front Office, Reservations, and F&B to ensure every stay feels exclusive.

You will review arrivals, prepare for high-tier guests, and assist with welcome amenities, room preferences, and special celebrations, reinforcing Omni's “Experiences Matter Here” philosophy.