Guest Loyalty & Concierge Experience Manager

Omni Hotels & Resorts; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Omni Hotels & Resorts in New York seeks a Loyalty Manager to develop relationships with Select Guest members and act as their primary contact. The role oversees the Concierge Department and drives ongoing staff training to deliver world-class service.

The position requires strong communication, computer proficiency, and a deep knowledge of the local area, with close collaboration across Reservations, Front Desk, PBX, Guest Services, Activities, Housekeeping and Food & Beverage to maintain a

Qualifications

• Bachelor's degree from an accredited university, or equivalent work experience in hospitality.
• Excellent oral and written communication skills.
• Proficient computer skills and knowledge of guest service software.

Responsibilities

• Develop relationships with Select Guest members and serve as their main point of contact.
• Oversee the Concierge Department and ensure ongoing staff training.
• Collaborate with Reservations, Front Desk, PBX, Guest Services, Activities, Housekeeping and Food & Beverage to enhance the guest experience.

Skills

Oral communication

Computer proficiency

Local knowledge

Problem solving

Multi-tasking

Education

Bachelor's degree

Tools

OpenTable

Go-Concierge

Opera

Job description

Omni Hotels & Resorts in New York seeks a Loyalty Manager to develop relationships with Select Guest members and act as their primary contact. The role oversees the Concierge Department and drives ongoing staff training to deliver world-class service.

The position requires strong communication, computer proficiency, and a deep knowledge of the local area, with close collaboration across Reservations, Front Desk, PBX, Guest Services, Activities, Housekeeping and Food & Beverage to maintain a