Loyalty Ambassador

Omni Hotels & Resorts; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Omni Hotels & Resorts in Dallas seeks a guest liaison for the Select Guests program to proactively build relationships with members and advocate for their needs during stays. You will welcome guests on arrival, coordinate requests with hotel departments, and promote the Select Guest program to non-members while maintaining inventories and conducting trainings.

This role requires hospitality experience, strong communication, and the ability to multi-task in a fast-paced environment, delivering

Qualifications

• Minimum of 1 year hospitality experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• Experience in high customer contact environment.
• Ability to multi-task in a busy environment and coordinate requests.

Responsibilities

• Create memorable experiences for Select Guests during their stay.
• Welcome Select Guests on arrival and ensure requests are met.
• Resolve concerns and coordinate needs with hotel departments.
• Arrange Select Guest amenities via In-Room Dining.
• Conduct Loyalty Program training with Front Office staff.
• Promote the Select Guest program to non-members.
• Maintain Select Guest product inventories.
• Conduct guestroom inspections prior to Select Guest arrival.
• Develop relationships with Select Guests as main contact.
• Be engaged with guests and deliver WOW moments.

Skills

Hospitality experience

Verbal communication

Written communication

Customer service

Multi-tasking

Teamwork

Problem-solving

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Job description

Overview:

This team member will be the guest liaison for Select Guests. The person in this role will be responsible for developing proactive personal, professional relationships with Select Guests members, acting as an advocate and point of contact for all Select Guests.

Responsibilities:

Create memorable experiences for our Select Guests during their stay.

Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.

Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.

Arrange Select Guest and special occasion amenities via In-Room Dining.

Conduct Loyalty Program training with other Front Office and hotel associates.

Conduct monthly Loyalty meetings with relevant hotel associates.

Promote the Select Guest program to guests that are currently not members.

Maintain Select Guest product inventories.

Conduct guestroom inspections prior to Select Guest arrival.

Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.

Will assist in Front Office operations as needed.

Perform any other duties assigned by Management.

Be pleasant, smile and greet all guests, using surnames when obtained.

Be actively engaged with our guests and deliver memorable guest experiences.

Create unique, personalized WOW moments at every opportunity.

Maintain reader files for upcoming meetings, VIP guests, meetings and events, etc.

Qualifications:

Minimum of 1 year hospitality experience.

Must have excellent verbal and written communication skills

Skills; Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)

Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.

Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.

Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem-solving skills.

Must be able to work with and sit at a computer workstation for an extended period.