Guest-Focused Shift Leader & Team Coach

Dunkin' | Askar Management; East Granby (CT); On-site; USD 1,791,000 - 2,342,000; Full time

Job summary

Dunkin in East Granby, CT is seeking a Shift Leader to support the Restaurant Manager, oversee daily operations, coach team members, and ensure brand standards on every shift. You will lead a fast-paced team, deliver outstanding guest service, manage tasks, assist with scheduling, monitor food quality and safety, and help maintain a clean, welcoming dining area.

Experience in retail, restaurant, or hospitality is a plus; Fluency in English is required; you’ll thrive in a collaborative, reliable

Qualifications

• Basic computer skills (from onboarding/operations)
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred

Responsibilities

• Lead and motivate team members during each shift.
• Delegate tasks and communicate shift goals and priorities.
• Coach employees with timely, constructive feedback.
• Support onboarding and training of new Team Members.
• Foster a positive, respectful, and team-oriented work environment.
• Perform all Team Member responsibilities as needed.
• Support the Restaurant Manager in achieving operational and sales goals.
• Ensure food, beverage, and service standards are met.
• Monitor food quality, cleanliness, and restaurant appearance.
• Maintain inventory levels and communicate supply needs.
• Complete shift change communication for smooth transitions.
• Deliver exceptional guest service and resolve guest concerns promptly.
• Lead by example with friendly, fast, and accurate service.
• Encourage team to create welcoming guest experiences.
• Ensure compliance with food safety, sanitation, and health standards.
• Follow company policies related to safety, security, and loss prevention.
• Assist with employee scheduling as assigned.

Skills

Team leadership

Customer service

Coaching

Scheduling

Communication

Job description

Dunkin in East Granby, CT is seeking a Shift Leader to support the Restaurant Manager, oversee daily operations, coach team members, and ensure brand standards on every shift. You will lead a fast-paced team, deliver outstanding guest service, manage tasks, assist with scheduling, monitor food quality and safety, and help maintain a clean, welcoming dining area.

Experience in retail, restaurant, or hospitality is a plus; Fluency in English is required; you’ll thrive in a collaborative, reliable