Guest-Focused Office Experience Lead

Compass; Destrehan (LA); Sur place; USD 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Participation in incentive programs (e

medical, tele-health, dental andvision

401(k) plan

flexible spending accounts (FSAs)

commuter program

life and disability insurance

UrbanSitter (caregiver referral)

Employee Assistance Program

pet insurance

Résumé du poste

Compass is seeking an Office Administrator (AEC) to be the first point of contact in our Destrehan office. You will greet guests, manage mail, support marketing requests, and help teammates with Compass tools and programs, delivering a world-class client experience.

You’ll support adoption of Compass technology, provide 1:1 assistance, coordinate in-office events, maintain office standards, inventory, and communications, and collaborate across teams to serve agents.

Qualifications

• 1–2 years in customer service, office management, hospitality or operations.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
• Strong listening and interpersonal skills; empathetic to customer pain points.
• Ability to foster community and in-office engagement.
• Detail-oriented and highly organized.
• Able to work in-office during standard hours.
• Able to lift up to 25 lbs.

Responsabilités

• Greet guests and serve as the face of the office, manage mail distribution and in-office event setup.
• Provide first-line support for office-related needs and maintain appearance and supply inventory.
• Support adoption of Compass technology with 1:1 assistance to customers.
• Create collateral from templates and liaise with marketing for more complex requests.
• Collaborate with teams to address agent questions and feedback.
• Troubleshoot basic tech/device and conference room issues; assist with data entry and meetings.
• Be a culture carrier promoting a positive, constructive approach to change.

Connaissances

Customer service

Office management

Hospitality

Operations

Listening skills

Empathy

Problem-solving

Verbal communication

Presentation skills

Attention to detail

In-office availability

Light lifting (up to 25 lbs)

Outils

Zendesk

Salesforce

Confluence

Description du poste

Compass is seeking an Office Administrator (AEC) to be the first point of contact in our Destrehan office. You will greet guests, manage mail, support marketing requests, and help teammates with Compass tools and programs, delivering a world-class client experience.

You’ll support adoption of Compass technology, provide 1:1 assistance, coordinate in-office events, maintain office standards, inventory, and communications, and collaborate across teams to serve agents.